GARY, Ind. (AP) — A dollar store chain says it regrets that an employee told a woman was to leave one of its Indiana stores because of her Muslim face veil.

Sarah Safi posted video on Facebook on Monday showing her exchange with a clerk at a Gary, Indiana, store. In the video, a manager tells Safi that she has to remove the veil covering or leave. When Safi tells her it is a religious garment, the manager explains that it is in a high crime area and the store gets “robbed a lot.”

Store owner Dollar Express says it’s addressing the incident with the employee and is working “to ensure that no customer is ever treated this way again.” The Charlotte, North Carolina-based company says it will reach out to Safi.