The key to success in business is listening to customers. The Daily Journal has, for several months now, dutifully logged concerns and complaints about the newspaper’s website at yourdailyjournal.com. We’ve logged plenty of our own, too.
Haven’t been there yet? Wait a couple weeks. Better yet, hurry up and visit the site now, so in a week or so you’ll be able to see, and hopefully be pleased with, all the changes that are about to come your way.
This list isn’t all-inclusive, but here are some of the new features to which you can look forward:
Online submission forms
Yes, they’ve been teasing you for months and frustrating all of us. You think you’ve sent it; you hope we’ve received it (and we haven’t). That’s about to be resolved, however. Soon, the forms you fill out online, such as wedding or engagement announcements, birthdays or letters to the editor, all will be emailed directly to a real person who works right here in Richmond County.
New menu options
Richmond County is chock full of agriculture-related news. And the internal software with which reporters at The Daily Journal file our stories, such as coverage of Tuesday night’s Wild Food Cookery Contest in Ellerbe or columns from the North Carolina Extension Office in Rockingham have a special section in that software.
To date, though, there has been no corresponding location for ag-related information on your local newspaper’s website. That’s about to change. Same goes for education (think Honor Roll lists), business and other major categories.
Who hasn’t complained that the existing www.yourdailyjournal.com is too slow? It is. We’ve celebrated birthdays waiting for pages to fully load. That issue is about to improve, however, as the new platform is much cleaner, and far less bulky, inside and out — which means, stories, photos and videos all will upload faster.
Of course there’s a catch. There’s always a catch. With progress, isn’t it two steps forward, one step back? Honestly, not in this case. The slight hiccup to the process is the day the new site goes live, there could be a handful of hours that the site doesn’t respond to your needs barely — or at all. Don’t worry, it’s only temporary.
Let us know
What do you think of the new site? Don’t answer yet — it’s not live and accessible yet! But consider scheduling a few minutes of your time once the new site does go live to record your thoughts and experience and provide a bit of feedback. It’s the only way we can continue to improve.
As always, we can be reached by phone (910-997-3111 ext. 13) or by email (see each reporter’s email address as part of his or her byline). In addition, the fax number is 910-997-4321. Catch us social media, on Facebook (The Richmond County Daily Journal) and Twitter @RC_DailyJournal.
Or simply stop on in and say hello.