Carolina Pest Management has been in Richmond County since 2003. If the company’s history indicates anything about its future, the company will be here for many years to come.
Carolina Pest Management is celebrating its 75th year of business. Kristin Dodd, 39, is the current president of the company and is keeping up the family tradition of running the company. She is part of the fourth generation of ownership along with her sister, Sarah Dodd, who is vice president of the company.
The company was started in 1939 in Wake County by Dodd’s great-grandfather, David Dodd Sr., and has grown over the years to providing services throughout North Carolina including in Union, Richmond, Scotland and Anson counties.
“The whole company just kind of happened by chance,” Dodd said. “My great-grandfather was a minister by trade. That was what he went to school for and it was his profession. As a minister, he would come across people who would come through town from time to time and he would open up his home to them. What I was told is that one time he came across a man that was in pest control from up north. He didn’t have a lot of money, so my great-grandfather bought some of his equipment from him and that’s where it all began.”
Since its opening in 1939, the company has gone through a few different names.
“We used to be known as Carolina Chemical and Pest Control,” Dodd said. “Since then, we have moved away from including ‘chemical’ in our name because it doesn’t really reflect what we do. We don’t just put out chemicals to get rid of pests, but we also take the time to understand pests and the best way to manage them.”
Dodd said that the secret to success really lies in good customer service and providing a service that will always be needed despite the difficult economic times.
“I think that we’re very fortunate that my great-grandfather decided to go into an industry that has stood the test of time,” Dodd said. “Pests are something that are not going away.
Glennie Dodds, the office manager of the Rockingham location, has been with the company since it was first brought to Rockingham in 2003. She even worked for 26 years for the previous company that was bought out by Carolina Pest Management — Sandhills Pest Control. She knows the real key to success was the small family company atmosphere that Carolina offers.
Dodds said it was the same reason that John Carpenter, owner of Sandhills Pest Control, was successful before he chose to retire and sell the business.
“It is still a small family company and not a big corporation,” Dodds said. “A small company that really cares about its employees.”
William Ferguson, the Rockingham branch manager, agreed with Dodds
“It’s always a great thing to work for someone you can go to directly,” Ferguson said. “I’ve worked for larger companies in the past and sometimes it was difficult to get in touch with the higher ups, they just passed down policies. It’s not like that here. We also get a lot of positive feedback from our customers. We’ve been serving them for a long time, even those that once belonged to the previous company.”
Dodd believes that good customer service is the key to a successful business.
“We have done well with our customers,” Dodd said. “Some we’ve had for over 50 years. Our highest priority is to get rid of whatever problem they are having. It’s not always easy, but that’s what they called us for and we do the job. Sometimes it’s not a one time thing, but if we’re hired to do a service we do it until it’s done right.”